Messaging and positioning
Walk me through your process for testing whether a new positioning direction will resonate before committing to a full rollout.
Updated · 3 min read
Why interviewers ask it
Positioning changes are easy to approve on opinion and expensive to reverse. The interviewer wants a process that produces evidence and shows you can separate liking a message from acting on it.
Interviewers score this one on strategic thinking. In the rubric, a Strong strategic thinking answer builds plans grounded in market and business context.
How to structure your answer
- Write the hypothesis. State what you expect buyers to understand and what result would prove you wrong.
- Test comprehension cold. Show the new statement to target buyers and ask them to say it back.
- Test behavior. Run the new headline against the old one and give a few reps the new pitch on live calls.
- Set the bar in advance. Pick the lift you need in demo conversion or reply rate before results arrive.
- Roll out in stages. Start with the site, then sales material, then the rest.
What a strong answer sounds like
Every name and number here is invented. Your version should use your own.
“I begin by writing down what I expect to be true and what would change my mind. Say we’re considering a move from dashboards for analysts to answers for operators. Before anything goes public I’d show the new statement cold to twelve target buyers and ask them to say back what we do and who it’s for. Liking it tells me little. Restating it correctly tells me a lot. Next I’d run the new headline against the old one on paid landing pages for two weeks, and give three reps the new pitch on live calls for six weeks. I’d compare click-through, demo conversion and how often prospects raise the old objection. I’d set the bar up front, say a fifteen percent lift in demo conversion, so nobody argues about results afterward. If it clears, we roll out in stages, starting with the site.”
What a weak answer sounds like
“I would run a survey to see if customers like the new positioning and do some A/B testing on the website. If the results look good, we would roll it out to the whole company.”
The weak answer measures whether people like the message. Test whether they understand it and whether it changes behavior, and set the success bar before you see any data.
Follow-ups to expect
- What if the interviews and the numbers disagree?
- How big does a sample need to be?
- What if sales refuses to try the new pitch?
- How long would you wait before deciding?
Nobody expects a perfect reply to each one. The follow-up questions guide covers how to stay calm when you run out of prepared material.
More questions in this category
Frequently asked questions
- Can I test positioning with a small B2B audience?
- Yes. Twelve good interviews and a sales pilot tell you more than a large survey of the wrong people. Say plainly what your sample can and can’t prove.
- Do I need an A/B test?
- Only if you have the traffic to read one. If you don’t, use interviews and sales calls and say why.
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